Rebooking
a. Passengers requesting voluntary refund of tickets prior to vessel departure shall be subject to a ten percent (10%) deduction from the total fare paid. Refund requests must be processed online through the official booking platform at least six (6) hours before the scheduled departure time.
b. Rebooking of tickets before departure is not allowed. Passengers who wish to change their travel schedule must request for refund subject to applicable deductions and company policies.
c. Once the vessel has departed, tickets shall be considered automatically forfeited. No refund and no rebooking shall be allowed after vessel departure.
d. Once the passenger has boarded the vessel, the ticket shall be deemed used and strictly non-refundable.
e. In cases of vessel cancellation due to weather disturbances, government restrictions, mechanical breakdown, or causes beyond the control of the Carrier, passengers may request a full refund without deduction or use the ticket for the next available trip, subject to availability.
Refunding
a. Passengers requesting voluntary refund of tickets prior to vessel departure shall be subject to a ten percent (10%) deduction from the total fare paid. Refund requests must be processed online through the official booking platform at least six (6) hours before the scheduled departure time.
b. Rebooking of tickets before departure is not allowed. Passengers who wish to change their travel schedule must request for refund subject to applicable deductions and company policies.
c. Once the vessel has departed, tickets shall be considered automatically forfeited. No refund and no rebooking shall be allowed after vessel departure.
d. Once the passenger has boarded the vessel, the ticket shall be deemed used and strictly non-refundable.
e. In cases of vessel cancellation due to weather disturbances, government restrictions, mechanical breakdown, or causes beyond the control of the Carrier, passengers may request a full refund without deduction or use the ticket for the next available trip, subject to availability.
Pregnant Women
Pregnant passengers beyond seven (7) months or twenty-nine (29) weeks may be denied boarding for safety reasons.
Sick Passenger
Sick passengers may be required to present a medical certificate proving fitness to travel.
Minor and Infant
Minor - 7 years old below
Infant - 1 year old below
Ticket Validity
Tickets are valid only for the voyage, date, and accommodation indicated therein. Unused tickets may only be refunded in accordance with the Company's refund policy.
Right to Refuse Boarding
The Carrier reserves the right to refuse boarding to passengers who:
* pose a threat to safety, security, or health;
* are under the influence of prohibited substances;
* present fraudulent or invalid documents or payments; or
* fail to comply with company policies.
Boarding Requirements
Passengers must check in at least two (2) hours before departure time. The Company reserves the right to cancel the booking of passengers who fail to check in at least thirty (30) minutes before departure and may assign the accommodation to another passenger.
Excess Baggage Policy or Luggage and Carry-on Guidelines
Passengers are allowed baggage within the Company's prescribed limits. Excess baggage shall be treated as cargo and charged accordingly. The Carrier shall not be liable for loss of money, jewelry, gadgets, documents, or other valuable items not declared as cargo.
Modification
Any unauthorized alteration, duplication, or tampering of the ticket shall render it null and void.
Rebooking surcharge fees may apply.
Refund surcharge fees may apply.
No schedule available. If you need further information or assistance, please contact support.
