REFUND INSTRUCTION

    HOW TO REFUND

    Below are guidelines when requesting for a refund:

    1. Contact the support team through email when requesting for refund.
    Email us at [email protected]

    2. You will be asked to submit the following requirements and information.

    • Passenger name
    • Passenger(s) booking Details ie. Shipping company, route, Travel dates
    • Scanned copy of passenger(s) Valid ID.
    • Bank Details to be used to deposit your refund.

    Please be informed that all refunds are subject to surcharges. Please see table on REFUND CHARGES below.

    3. Barkota support will send you  confirmation once the process is finalized.

    REFUND POLICY (PER SHIPPING COMPANY)

    Refund rates vary depending on shipping companies refund policy. Below are the shipping company’s refund charges:

    Check the list of the ticket expiry from date of departure of each shipping company below:

      SHIPPING COMPANY

      TICKET EXPIRY FROM DATE OF DEPARTURE

      Medallion Transport

      1 month

      Trans-asia

      2 months

      Fastcat

      2 months

      Lite Shipping Corp.

      2 months

      Jomalia Shipping Corp.

      1 month

      George & Peter

      15 days

      Clemer Shipping

      A week

      Super Shuttle Ferry

      1 month

      Grand Ferries

      1 month

      Starlite Ferries

      1 year


      Medallion

      Lite Shipping Corp.

      Jomalia Shipping Corp.

      George & Peter

      Super Shuttle Ferry

      10 % before departure

      20 % after departure

      Trans-Asia

      Before departure: Base fare (10%) + 200 x 1.12 (VAT)

      After departure: Base fare (20%) + 200x 1.12 (VAT)

      Grand Ferries

      20 % before departure & 50 % after departure

      Fastcat

      12% Before departure & 12% after departure

      Clemer Shipping Lines

      10% before departure & 20% after departure

      Starlite Ferries

      20% Before departure; Refund request made After Departure will not be acknowledged or guaranteed.

      Evaristo & Sons Sea Transport

      10% Before departure & 20% after departure.

      Important Reminder: Please provide copy or picture of any valid ID when requesting for refund or for rebooking. You may email the copy at [email protected]