HOW TO REFUND
Below are guidelines when requesting for a refund:
1. Contact the support team through email when requesting for refund.
Email us at [email protected]
2. You will be asked to submit the following requirements and information.
- Passenger name
- Passenger(s) booking Details ie. Shipping company, route, Travel dates
- Scanned copy of passenger(s) Valid ID.
- Bank Details to be used to deposit your refund.
Please be informed that all refunds are subject to surcharges. Please see table on REFUND CHARGES below.
3. Barkota support will send you confirmation once the process is finalized.
Refund rates vary depending on shipping companies refund policy. Below are the shipping company’s refund charges:
Check the list of the ticket expiry from date of departure of each shipping company below:
Important Reminder: Please provide copy or picture of any valid ID when requesting for refund or for rebooking. You may email the copy at [email protected]