REFUND INSTRUCTION

    HOW TO REFUND

    Below are guidelines when requesting for a refund:

    1. Contact the support team through email when requesting for refund.
    Email us at [email protected]

    2. You will be asked to submit the following requirements and information.

    • Passenger name
    • Passenger(s) booking Details ie. Shipping company, route, Travel dates
    • Scanned copy of passenger(s) Valid ID.
    • Bank Details to be used to deposit your refund.

    Please be informed that all refunds are subject to surcharges. Please see table on REFUND CHARGES below.

    3. Barkota support will send you  confirmation once the process is finalized.

    REFUND POLICY (PER SHIPPING COMPANY)

    Refund rates vary depending on shipping companies refund policy. Below are the shipping company’s refund charges:

    Check the list of the ticket expiry from date of departure of each shipping company below:

      SHIPPING COMPANY TICKET EXPIRY FROM DATE OF DEPARTURE
      Medallion Transport 1 month
      Trans-asia 2 months
      Fastcat 2 months
      Lite Shipping Corp. 2 months
      Jomalia Shipping Corp. 1 month
      George & Peter 15 days
      Clemer Shipping A week
      Super Shuttle Ferry 1 month
      Grand Ferries 1 month
      Starlite Ferries 1 year


      Medallion

      Lite Shipping Corp.

      Jomalia Shipping Corp.

      George & Peter

      Super Shuttle Ferry

      10 % before departure

      20 % after departure

      Trans-Asia Before departure: Base fare (10%) + 200 x 1.12 (VAT)

      After departure: Base fare (20%) + 200x 1.12 (VAT)

      Grand Ferries 20 % before departure & 50 % after departure
      Fastcat 12% Before departure & 12% after departure
      Clemer Shipping Lines 10% before departure & 20% after departure
      Starlite Ferries 20% Before departure; Refund request made After Departure will not be acknowledged or guaranteed.
      Evaristo & Sons Sea Transport 10% Before departure & 20% after departure.

      Important Reminder: Please provide copy or picture of any valid ID when requesting for refund or for rebooking. You may email the copy at [email protected]