HOW TO REFUND

REFUND INSTRUCTION

You can now request for a ticket refund online. Check the guidelines below for further details.

STEP 1

Visit www.booking.barkota.com - Click the Manage Booking menu.

STEP 2

On the Manage Booking dashboard, enter your booking details such as Booking Reference Number, Email Address, and/or Ticket Number/Control Number (optional).

The Booking Reference Number can be found in your confirmation email (e.g BOB1671542637111).

Make sure to input the correct reference number. Then click Search.

STEP 3

The ticket details should appear below. Choose the ticket you want to refund by ticking the box then click the Refund button.

STEP 4

After clicking the Refund button, a Request Refund form will show up. Upload a copy of your valid ID. Then enter the reason for the said request and choose your preferred payment channel to which the refunded amount will be transferred.

Input your Account Name, Contact Number then click the Refund Tickets button to continue.

STEP 5

Once everything is verified, please check the Terms and Condition for confirmation, then click the checkboxes. Click Yes to continue.

STEP 6

A prompt confirming that your request was successfully sent will show up. This means that your request is currently on process. Refund amount will credited to your chosen bank/e-wallet approximately 1-3 banking days.

Shipping Company Refund Policy

To know the guidelines and refund policy of the shipping company you are requesting a ticket refund for, please click on the shipping line below.