Below are guidelines when requesting for a refund:

1. Contact the support team through email when requesting for refund.
Email us at [email protected]

2. You will be asked to submit the following requirements and information.

  • Passenger name

  • Passenger’s current booking details-i.e Shipping lines, Travel dates, Accommodation

  • Scanned copy of passenger(s) Valid ID.

  • Bank Details to be used to deposit your refund.

3. Barkota support will send you  confirmation once the process is finalized.