FREQUENTLY ASKED QUESTIONS


Got questions? We have answers! Here are some of the common inquiries to help you with your travel. Click through each category to look for answers.

-Before Boarding-


Here are some of the items considered as hazardous and disastrous for passengers and crews on-board:

• Explosives and timed devices
• Flammable liquids and solids
• Sharp/bladed weapons
• Radioactive materials
• Poisonous and infectious substances
• Illegal drug substances

Passenger who is seven to nine months pregnant is not allowed to sail. The said passenger is required to produce physician’s letter stating her fitness to travel.

Passenger must be at the terminal/pre-boarding area at least an hour before check-in and boarding.

In case of travel schedule changes due to inevitable occurrences of bad weather or shipping line’s operational problems, make sure to input the correct and working email to notify you with the changes, cancellations and/or postponements of trip.
To know shipping schedules, please go to www.barkota.com, then click the Shipping Schedule below. Schedules will then be shown, along with the designated shipping line.
When you book through www.barkota.com, a corresponding fare and ticket price will be shown upon choosing the desired trip. Prices may vary depending on the chosen accommodation.
Cadavers are allowed to board on ship. However, a transfer permit and death certificate must be secured for boarding. Lite Shipping, however, requires a minimum rate to be charged for the said cargo.

Shipping companies allow fifteen (15) days advance booking. For more details, visit www. barkota.com.

Passenger below 3 years old is considered infant and is free of ticket/fare charge.

Moreover, passenger between 3 to 11 years old are considered as minors.

To know Refund and Rebooking Guidelines/Policies, please click on the links provided:

https://www.barkota.com/how-to-refund/

https://www.barkota.com/how-to-rebook/

Refund and Rebooking requests will not be guaranteed or honored for those E-tickets that have reached the ticket expiry date.

-While Boarding-

Valid ID’s such as SSS, Pag-ibig, Philhealth are required from the passengers upon boarding. NSO and Police clearance are accepted as well. Moreover, birth certificate may be presented for minor passengers.
There is no specified baggage weight limit when boarding the ship. However, for Grand Ferries, free baggage allowance per passenger is 15 kg (33 lb.) and any excess from the standard weight limit will be charged Php 150 per 10 kg. Moreover, for Weesam, any excess baggage will be charged P22 per kg.

Here are the list of the passage hotline and contact numbers:

Barkota support phone numbers:
•SMART – 0928 875 1254
•GLOBE – 0906 444 1860

Shipping lines’ hotline numbers:

  • Medallion Transport Inc. – (032) 412 1121 / 09228987659
  • Lite Shipping Corporation – (032) 255 1721 / 09052850713
  • George and Peter Lines – (032) 254 5154 / 09231813727
  • Super Shuttle Ferry – 09326139122
  • Trans Asia Shipping Lines Inc. – (032) 234 2742 / 254 6491 (local 244)
  • Fastcat – +632 816 1183
  • Grand Ferries – 091771244970
  • Jomalia –0929-658-4445 / 032-346-0421
  • Clemer -(032) 416 1577 / 0921 365 1175
  • Evaristo – 0920 743 7176
  • Starlite – (043) 723 9965 
Passengers with ages below 17 are not allowed to travel alone. Valid ID’s are always necessary upon boarding.
Medical certificate must be presented attesting to their fitness to undertake sea travel upon boarding.
Tickets may be rescheduled. Just submit and email the needed information, such as your new desired schedule and the chosen payment processor/mode to [email protected]
Pets/animals must be secured in cages along with the quarantine permit needed for transport. The said permit can be acquired from a designated pier.

As of the moment, Barkota only caters passage issuance, however for cargo concerns you may directly contact the shipping line to assist you with the matter. Kindly refer to “List of passage hotline and contact number”.

Below is the list of shipping lines that requires E-ticket to be changed into shipping company’s actual ticket:

  • Super Shuttle Ferry
  • Starlite Ferries Inc.