Boarding Guidelines

Boarding Guidelines

  • Make sure to print a copy of your e-ticket and bring a valid ID with you to present upon boarding. For minors, please secure a copy of child’s birth certificate.

  • Any unauthorized alterations to e-tickets shall be rendered null and void.

  • Due to the ongoing pandemic, passengers are required to wear face mask and must observe physical distancing at all times.

  • Passengers must present all the necessary travel documents and/or documents pertaining to the new normal travel requirements needed for boarding.

Rebooking

  • All rebooking transactions are subject to rebooking fees (except for cancelled trips).

  • Rebooking dates and accommodations are subject to availability. Please be guided accordingly.

  • Rebooking tickets ONLY allow passengers to change travel dates.

No name change

No travel destination change

No shipping line change

No accomodation change

Pregnant or Sick Passengers

You are required to present a medical certificate (date should be at least 5 days prior departure) and submit a signed waiver attesting to their fitness to undertake sea travel upon boarding.

pregnant

NOTE: All refunds/revalidations are subject to terms and conditions set by each shipping company. Expired Tickets can NO longer be refunded or revalidated.

To avail of refunds or to rebook, please email your booking details (i.e. Ticket No., Passenger Name(s), Shipping Company, Route and Departure date) together with a scanned copy of your valid ID at [email protected]

List of Valid IDs

  • Government issued IDs (SSS, GSIS, Voter’s, Postal, Driver’s License, PRC, etc).

  • OSCA ID (This is required when you have availed of the senior citizen discount).

  • Company ID or Student ID (must have a signature/stamp for the current school term)

To check each shipping lines’ new normal travel guidelines including the documents needed to comply before purchasing ferry tickets, please visit our blog page through this link: https://www.barkota.com/blog/

NOTE : Check-in and boarding times varies per shipping company. Passengers are advised to be at the TERMINAL at least 1 hour before departure.