We strictly follow
NO E-TICKET AND NO VALID ID, NO BOARDING RULE
Make sure to print a copy of your e-ticket and bring a valid ID with you to present upon boarding. For minors, please secure a copy of child’s birth certificate.
Any unauthorized alterations to e-tickets shall be rendered null and void.
For Tranasia E-tickets, all passengers are required to claim their actual ticket before boarding. Passengers can claim their actual tickets at least a day after booking confirmation. To claim actual tickets, please bring a copy of your e-ticket with valid ID to be presented at the following claiming locations:
No name change
No travel destination change
No shipping lines change
No accomodation change
Pregnant or Sick Passengers
you are required to present a medical certificate (date should be at least 5 days prior departure) and submit a signed waiver attesting to their fitness to undertake sea travel upon boarding.
NOTE: All refunds/revalidations are subject to terms and conditions set by each shipping company. Expired Tickets can NO longer be refunded or revalidated.
FOR ALL WEESAM PASSENGERS: Refunds/revalidation of tickets and only be made through their respective offices. Contact us through firstname.lastname@example.org for details.
To avail of refunds or to rebook, please email your booking details (i.e. Ticket No., Passenger Name(s), Shipping Company, Route and Departure date) together with a scanned copy of your valid ID at email@example.com.